General Management
Siadat Saeedeh; Mohammad Taghi Amini; Mohamma Mehdi Parhizgar; jamshid salar
Abstract
Nowadays, competition in various business environments requires confrontation with plenty of opportunities and challenges. It is therefore necessary for the managers to apply some strategic control model for the purpose of predicting, effective strategic guidance of the organization as well as timely ...
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Nowadays, competition in various business environments requires confrontation with plenty of opportunities and challenges. It is therefore necessary for the managers to apply some strategic control model for the purpose of predicting, effective strategic guidance of the organization as well as timely control and response to the movements of the rivals and environmental developments. Such a strategic control model should be able to turn the strategic control to a continuous, internal and ongoing stream in addition to guaranteeing the survival of the organization and realization of the organizational goals. The present research is an attempt to explain the pattern of strategic control with a self-control approach using qualitative research method and grounded theory. Data sampling has been made using purposeful and snowball sampling methods. Semi-structured interviews have been used as the tool for gathering data and data analysis has been carried out using grounded theory paradigmatic model. The results confirm that the main category is "implementation of strategic control in the organization with an internal look at strategic control (self-control)" which has been developed by the causal factors and a set of contextual and intervening elements that lead to two main organizational and individual outcomes through strategies.
General Management
Sedighe Bagheri; Mohammad Mehdi Parhizgar; Seyed Mohammad Baqeri; Ozhan Karimi
Abstract
This research aims at finding an answer to this question: what factors can lead to a reduction in the employees' tendency to commit service sabotage? To this purpose and regarding the extensive studies done in this field, the qualitative meta-synthesis method was used. The reason for choosing meta-synthesis ...
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This research aims at finding an answer to this question: what factors can lead to a reduction in the employees' tendency to commit service sabotage? To this purpose and regarding the extensive studies done in this field, the qualitative meta-synthesis method was used. The reason for choosing meta-synthesis approach is that it can help discover the new and fundamental themes and metaphors by providing the researchers with a systematic frame and by combining different qualitative researches and consequently making it possible to have a comprehensive and broad perspective toward issues. The sample intended for meta-synthesis in this research is composed of selected qualitative studies based on their relevance to the research question. In this study, a sample of 151 related studies was extracted from both internal and external databases during the years 2002 to 2018. After screening the researches with respect to their title, abstract, content and quality, 71 internal and external studies were left, results of which were combined with each other. The implementation of this process resulted in the extraction of 47 factors effective on reducing the service sabotage, which were categorized in eight groups including individual, interpersonal, organizational, family, ethical, beliefs related, economic and environmental factors. furthermore, the present study provides managers with a both categorized and classified list of effective factors on reducing the service sabotage done by the employees and will enable them to manage these behaviors better and yet reduce the costs of such behaviors for their organizations.
General Management
Mohammad Mahdi Parhizgar; Sedighe Bagheri
Volume 5, شماره 4 (پیاپی 20) , November 2017, , Pages 81-94
Abstract
This study aimed to investigate the impact of customer mistreatment on Mallet Bank employees’ retaliation in Mashhad, Iran. In this regard, the impact of customer mistreatment on emotional dissonance and emotional exhaustion was investigated. Also, the influence of these variables on employee retaliation ...
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This study aimed to investigate the impact of customer mistreatment on Mallet Bank employees’ retaliation in Mashhad, Iran. In this regard, the impact of customer mistreatment on emotional dissonance and emotional exhaustion was investigated. Also, the influence of these variables on employee retaliation by considering the moderator role of supervisory support climate in the relationship between emotional exhaustion and employee retaliation were evaluated. This study is applicable, descriptive and analytic survey. In this respect, a questionnaire was used to collect data. Confirmatory factor analysis and Cronbach's alpha coefficient were used to assess validity and the internal consistency of the instrument, respectively. To investigate the effect of independent variables on the dependent variable, the method of structural equation modeling in AMOS software was used. Subsequently, multiple regression analysis was conducted to investigate the effect of moderator role of supervisory support climate. Findings revealed that customer mistreatment has a significant influence on both emotional dissonance and emotional exhaustion. Emotional exhaustion has a crucial effect on employees’ retaliation. On the other hand, emotional dissonance on employees’ retaliation has an insignificant impact. The moderating role of supervisory support climate in the relationship between emotional exhaustion and employee retaliation is also confirmed in this study.
